Returns and Exchanges

Our merchandise is produced in limited runs, so we do not accept returns for change of mind. What we do stand behind is our work.

Damaged or defective

If something arrives broken, misprinted or flawed, we will replace it or refund it. Tell us on the day your order is delivered, or on the day you collect it at our booth, and send a photograph with your message.

The window is that short because a photograph taken on the day an order arrives is the only way we can tell a fault in the goods from an accident after they reach you. Glassware leaves us sound and becomes breakable the moment it is in your hands.

If we approve the claim we ship a replacement at our cost and you keep the faulty item. There is nothing to send back and no postage for you to pay.

If you would rather have the money, tell us and we will refund instead. Approved refunds are issued within 7 days, to the card you paid with, and your bank may take a few days more to show it. If you paid cash at our booth, we refund in cash at the booth.

Wrong size

We will exchange apparel for a different size within 30 days of delivery, as long as it is unworn and unwashed. You cover the postage to send it back and we cover the postage to send the replacement.

How to start either one

Fill in the claim form at shop.rollingryno.com/claim with your order number and the email you ordered with. Pick the item, tell us what is wrong, and add a photograph — one is required for anything damaged or defective. A person reads it and replies by email. There is no label to print.

If the form will not take your order, email andy@rollingryno.com and ryan@rollingryno.com with your order number, which item it is, and what is wrong.

Orders collected at an event are covered by the same terms. Bring it back to the booth or email us.